FAQ - House Carpet Cleaning

Can you send the same cleaner every time?
When a client books our professional regular cleaning service, we do everything we can to send the same cleaner every time. In case your cleaner is sick or away, we can send a replacement cleaner to cover sickness or absence. You need not to worry about anything because all of our cleaners are fully trained and know how to deliver the positive outcome.
Can I trust your company?
Without a shadow of a doubt! Each and every one of our housekeepers is trustworthy with rich experience in the sector of cleaning. They have all had their backgrounds checked and been personally interviewed before employment. Rest assured that our cleaners are qualified, competent, hard-working and reliable.
Are you housekeepers insured?
Yes, they are. All of our housekeepers are fully insured. Our company’s insurance policy delivers clients a peace of mind knowing that trusting us with their home is risk-free.
Are your cleaning services fully guaranteed?
The end of tenancy cleaning service we deliver is the only guaranteed service of our company. Please note that this guarantee is only applied as long as the client establishes contact with us within 48 hours of the completion of the cleaning session to inform us about any areas considered unclean or missed. In this case, we organise a free re-clean.
How do I pay for your service?
Our company accepts two payment methods: The sum being transferred to our bank account no later than 24 hours before your appointment; Cash payment given to the housekeeper once the cleaning is completed.
Will I be charged extra for an appointment if it falls on a holiday or weekend?
No, our prices are not dependent on the day of your appointment.
Does your company provides commercial cleaning services except for the residential ones?
Yes, our company delivers services suitable for both commercial and residential properties.
Am I expected to defrost the fridge/freeze before your cleaners arrive?
To deliver a positive outcome, we do recommend you to defrost the fridge and freezer at least a day before your appointment.